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Tile & Grout Cleaning

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4/20/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Weston, FL
Project: Clean & Seal Grout or Tile
Comments: They showed up, first off! They were neat and professional. Did a great job on getting the grout white again.
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Carpet Cleaning/Grout Color Sealing, & Area Rug Cleaning

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05/05/2016 – Heidi Kaess
LOOK NO FURTHER IF YOU NEED CARPETS OR TILES CLEANED AND REGROUTED!!!!! You won’t find ANYONE better!!!!!
Gerald and his helper are extremely professional, honest, competent, pleasant, reliable, punctual and helpful. All the appointments were made quickly and easily. When I needed to change my schedule at the last minute Gerald was completely accommodating. On the first visit I had purchased an Angie’s List Deal to clean wall to wall carpeting in 3 rooms. One of the rooms had stains on old carpeting the previous 3 other cleaners weren’t able to get out. Not only did Gerald and his assistant get out the stains but they deodorized and scotchguarded them and they smelled great! So then I asked him if he could do a badly stained wool area rug as well that no one else had been able to clean and Presto! Same story! And they worked hard and fast. Gerald gave me a quote to clean 1,525 sq feet of off white tile and to seal all the grout lines with a light color to protect them as well as clean a small area and paint the grout with a choice of colors so I could see how it would look. I needed to paint the condo first and even before that I had a leak in the kitchen that needed to be repaired and new Sheetrock put in. Gerald gave me a great recommendation on a person do to that job and he was really inexpensive and did fantastic work. The painter, highly reviewed on Angie’s List came next, and when he finished I mentioned I was getting the tiles done next and he said he had an amazing guy who worked like a maniac and did quality work for a reasonable price and he referred him to all his painting customers. Yup you guessed it, it was Gerald at 3N1!!! I was up north for a month when Gerald came to do the tile work and I was hesitant to pay for the whole job without seeing it. 3N1 was fine with me leaving about a 50% deposit and collecting the balance when I returned. He sent pictures when the job was done and the tile in the main part of the house and the 2 bathrooms looked fabulous! My friends stayed a few days later and when they showered they said there was something wrong with the grout. Gerald came back and said he thought there was a leak in the shower and that the grout wasn’t able to dry properly but he re did it again for free and since I still hadn’t paid the balance he discounted the shower job by 50% even though it was no fault of his own if there was a leak. Turned out there was a leak and I got an Angie’s List plumber to fix and Gerald returned to scrape out the old grout and put in lighter grout which looks great and dried perfectly. Also they took a filthy entry way wool rug to clean and it looks like new,including the fringe and smells wonderful ! I will use 3N1 going forward for any services they perform and are so happy to have found them. Trust me, you should use them too!
Description of work:
Between March and May I have had Gerald and his assistant 4 times.

The first time was to clean 3 rooms of wall to wall carpeting and an area rug.

The second was cleaning 1525 sq feet of tile and grout and seal all the grout lines as well as clean tile and grout in a shower and remove and regrout the floor of the shower as well as clean tile and grout around the tub with some regrouting and sealing.

The third was to take a wool area rug back to his workshop to be cleaned.

The fourth was to replace some discolored grout in a shower that was leaking. A+ on all 4 jobs!
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $3500
Work Completed Date: 05/03/2016
Hire Again: Yes
Heidi Kaess
800 Andrews Ave
Delray Beach, FL 33483
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Area Rug Cleaning/Repairs

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02/05/2015
I got in contact with Gerald because my in laws were moving from one apartment to another in the same building and had two white naven wool rugs to be cleaned before they moved. Gerald was extremely prompt, informative, and helpful. I was very pleased to hear that although he didn’t normally work in our area he would still do the rug cleaning for me. He gave the price over the phone and we arranged a time for him to come and pick up the rugs. At every point of contact with Gerald he made sure I fully understood the cleaning process and turn around time. He arrived when he said he would and before leaving with the rugs (they clean rugs at the company’s location) he advised me that since the rugs were a little on the old side (25 years old) that they may need some repairs as he noticed the backing was coming off on our floor once lifted. He said he wouldn’t do any additional services without letting me know first. We ended up needing to get new backing on the rugs, and some repairs. I was sent pictures to show me what needed repairing. Gerald did not withhold any information and offered many options. He also added some non slip padding so the rugs would not slip. He delivered the cleaned rugs when he said he would. Overall I was very happy I contact Gerald, I will be using his services in the future, without a doubt. I felt at ease through the entire process and it seems his main goal was customer service and making sure we were beyond happy with his services.

Description of work:
Cleaned to white navan wool rugs.
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $2500
Work Completed Date: 01/09/2015
Hire Again: Yes
250 Kneeland Ave
Yonkers, NY 10705
Service Provider Response:Edit
Great customer to deal with!! It was a great experience for us also, and the rugs were a big project with the repairs, we placed a new backing on both of the rugs and repaired a few holes/tears. The rugs both came out great with the cleaning and repairing!

Color Sealing/Upholstery/ & Area Rug Cleaning

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2/10/2015
The crew was professional and did an excellent job. The tiles and grouts are 20 years plus but now look brand new. The price is reasonable for the services provided.
Description of work:
Cleaned the tiles, painted and sealed the grouts, cleaned window treatments and rugs.
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $700
Work Completed Date: 12/06/2014
Hire Again: Yes
9555 e lake drive
Boca Raton, FL 33434
Service Provider Response:Edit
We brought back the entire floor to new, the customer was really satisfied with all of the services we provided for her.

Grout Color Sealing

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03/04/2015
unknown
Description of work:
This is one year after our initial cleaning. They give me the option of floor a “tune up” to keep the tile looking great. I jumped at it as I was very satisfied with the orginial job. I wish all companies I have hired over the years for home improvement had the knowledge, the professionalism and can execute like 3N1. They are fantastic and our 20 year old white tile floors and grout lines look like they were just installed. Thanks!
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $350
Work Completed Date: 03/02/2015
Hire Again: Yes
2521 se 10th court
Pompano Beach, FL 33062
Service Provider Response:Edit
Customer followed up with us for the maintenance of there floors, looks great and like the first time that we did the cleaning and color staining of the grout, I tell people everyday, it’s all about maintenance.

Marble Polishing/Pressure Cleaning

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unknown
Description of work:
Perfect job. They understand what needs to be done even if you can’t describe it well. Professionals.
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $1350
Work Completed Date: 03/05/2015
Hire Again: Yes
1890 South Ocean Drive
apt. TS101
Hallandale, FL 33009
Service Provider Response:Edit
This was a marble job that had stains in certain areas like their kitchen, we diamond grinded, polished, buffed, and sealed the marble, it all looked new again, customer was very happy!

Marble Polishing

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unknown
Description of work:
Perfect job. They understand what needs to be done even if you can’t describe it well. Professionals.
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $1350
Work Completed Date: 03/05/2015
Hire Again: Yes
1890 South Ocean Drive
apt. TS101
Hallandale, FL 33009
Service Provider Response:Edit
This was a marble job that had stains in certain areas like their kitchen, we diamond grinded, polished, buffed, and sealed the marble, it all looked new again, customer was very happy!

Marble Polishing

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03/11/2015
unknown
Description of work:
Scheduled an appointment to provide an estimate for cleaning and polishing a travertine floor. They were able to perform work the same day.Very accommodating and professional.
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $450
Work Completed Date: 02/05/2015
Hire Again: Yes
3030 NE 43rd Street
Ft. Lauderdale, FL 33308
Service Provider Response:Edit
Job came out great, and we have another happy customer.

Tile & Grout Cleaning/Sealing

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03/11/2015
Gerald and his co-worker showed up on time and began working immediately. They were very professional and worked hard all day. My grout looks fantastic. I would recommend them.
Description of work:
Clean and stained grout – approximately 850 square feet
OverallA
PriceA
QualityA
ResponsivenessA
PunctualityA
ProfessionalismA
Services Performed: Yes
Cost: $1200
Work Completed Date: 03/06/2015
Hire Again: Yes
4822 N.W. 91st Way
Coral Springs, FL 33067
Service Provider Response:Edit
We were very happy to have the customer’s older floors look brand new again.